Bramble Berry Reviews

I have been a satisfied customer for 15 years. In 2019 their product quality has dropped. I've never before had so many bad batches of soap sent to me. They kindly sent me out another order but that too was bad. I placed a small order of another product to see if it were bad and that too was bad. I am going to stop ordering from them for a while until they fix what ever is causing their soap to crumple into dust as you cut it. I wonder if the person who use to cook/make their soap quit because the issues started around early 2021. During covid 2019 they managed to keep their quality going pretty well. Starting in 2021 it declined. I am going to go to another whole seller vendor for a while then try them again in a year to see if they fixed their issues. I prefer to support small locally owned business but I can not do my soap making hobby if the product is bad and crumbles do dust as you cut it up to melt and pour.

I've never had an issue with customer service. They are a little slow at replying but they eventually get to you. A good business would reply within a 48 hr window. They can take up to a week to get back to you. That's to slow for a professional business.

I've visited their store a few times in person and found their prices to be a little high. I have noticed their prices calculate for the shipping if you were to order it online.

Just like any other company they must make a living. I noticed their prices have steadily increased in the past 20 years. They use to go up 1-3% annually but now their going up 10% every year. I have unfortunately found cheaper whole sale vendors that may win my business in the long run. 15 years ago 10 lbs of melt and pour soap averaged $18-$24 now it's $60-$80. Other whole sale vendors average 10 lbs of melt and pour about $36.

My husband insisted we start ordering from Bramble Berry. I felt they were overpriced but went with it. The first order we got, soaps were damaged and covered the bottles. We had to wash the bottles. Second order was delayed three days without any reason given, then when I received it they sent the wrong soap base. 10 pounds of citric acid was a four pound bag, the rest was all over the bottles, in the bottles, in the bottom of the box and had leaked from the box. The soaps were again damaged and melted which made the bottles even more of a mess. This is ridiculous. They packaging is terrible, the wad up paper and shove in it like that's going to protect anything and the bottles are just thrown all over the box with no organization. I would avoid this company at all costs! Too expensive and NOT WORTH IT! We still haven't heard back from them either. Horrible customer service.

I love their products! A lot. Prices are a little higher and so is shipping but the quality of everything they have is very very good! I try to order everything I need at once because it takes 2 weeks to get it.I also love Ann Marie ‘ Soap Queen’ she really knows what she is doing. Her how to videos are great! Thanks Bramble Berry !

I purchased the Patchouli EO because the company I prefer did not have the larger size. Bramble Berry's EO smells like Campho Phenique. I have ruined a full batch of soap. I will be calling them tomorrow to try and figure out what happened and update. I am only giving a three right now because I have issues with contacting Bramble Berry in the past. Hopefully this will change. I really look forward to doing business with them more in the future.

I placed my order on 2-15-21. Today is 2-22-21 and I still have not received confirmation that my order is being prepared. This is my first experience with Bramble Berry. I typically order from WholeSale Supplies Plus but they have been out of lye for some time now. Bramble Berry website said that my order would be processed in 1-2 business days, it's been 6. I emailed customer service and did not receive a response. I called the phone number listed and it automatically goes to voicemail. Some random person called me back and said that my order shipped on Thursday and I should expect it in 4 business days. I asked for a tracking number and they said it should be in my email shortly. Needless to say there was never any email or tracking number. I am very disappointed with the overall handling of my order and it seems like I may never get my products. I should of just ordered off Amazon, at least they are dependable.

My number one favorite soaping company. I buy everything from soap and candle supplies to packaging and lipbalm tubes. Thry have everything I need. The prices are a tad higher then other companies but their products reflect thst. Glass bottles for fragrance oils, exceptional packing, high quality products plus all the free content on youtube and blogs. Its well worth paying a little extra. Packages arrive overnight(im 4 hours away) or within 3 days. Customer service isn't the best from what I've found but it wasn't horrible. Just wasn't as friendly as I thought they would be. Very short 3-10 word replies. But otherwise I absolutely highly recommend them. All my top selling scents come from this company.

Purchased from this place and the jug of castor oil that I ordered had leaked into the bottom of the box. I couldn't understand where the oil was coming from at first but after I examined the jug. It has a cut in the bottom so I had to pour the remaining oil into bowls!

Everything was nicely packed, but I ordered the bath bomb kit, and the citric acid and my baking soda was falling out the bags they came in.

I really enjoyed their scents, however nothing else has been a positive experience for me. I was gift 15 lbs of soy wax and it was the wrong one so I asked to exchange and they DON'T OFFER EXCHANGES! I now have a bunch of wax I don't like or want! Any time I go on their 'chat' their reps have been so rude. Their products are really over priced as well! I've found better wax and oils that are so much cheaper. Please save your time and money

I purchased all the supplies to make a coffee soap scrub for Christmas gifts this year. I received the box and assumed I had everything to make the soaps, unfortunately I realized a month later when I went to make the soap that I was missing the coffee fragrance oil. I called the customer service line, but no one answered, so I left a voicemail. An hour or so later I received a call back, and they were willing to send me the fragrance oil with a little faster shipping than normal. The soap came out really great also! They smell like a yummy ice cream, and I think my family will be happy with their gifts!

I was expecting so much more of bramble berry. A lot of soap makers I know buy their products, so I thought why shouldn't I? I will not be getting fragrances from here again. They smell so synthetic and fake... I am not happy! I never even received an order confirmation! I had to contact them on their site, thankfully someone responded. They arrived after a week or so later. Do not buy from here. This place seems amazing (it's not)

I am a candle maker. I got impatient waiting for my usual fragrance oil supplier so I decided to give Bramble Berry a try for the first time. Two of the fragrances were SHOCKINGLY bad and inaccurate. They smelled very obviously synthetic and had a mild funky note to them. I have used honeysuckle and lavender fragrances before and would not have been able to guess these if I were blindfolded. I did not use a drop of the 16 oz honeysuckle because it smelled so rancid. I used about 1.5 oz of the lavender before realizing it would not work as a substitute for my usual oil. I contacted their customer service who told me they pulled the barrels and the scents were exactly as they should be and too bad. No refunds. The tone of the reply was pretty awful. I can see from other reviews here that other customers have noticed how off these scents are, especially the honeysuckle, and reached out to customer service. So they KNOW these are bad and misrepresented. They just don't care about getting return customers. Avoid them.